REFUND & RETURN POLICY
1. GENERAL TERMS Because our products are custom-made and printed to order, we only offer replacements or refunds on items that are materially flawed, damaged, or incorrect due to our error.
Important: Since your order is custom-made just for you, buyers assume all risks when choosing the style and fit. We are not responsible for refunds or exchanges due to incorrect fit/size issues. Please refer to the size chart on each product page before ordering.
2. REASONS WE DO NOT ACCEPT RETURNS OR CANCELLATIONS:
Incorrect Selection: You have chosen the wrong size, wrong color, or wrong type of product.
Time Limit: Your order was placed more than 12 hours ago. After this period, the item has entered production and cannot be modified or canceled.
Quality Standard: The product's print or material quality is considered good and matches the product description.
3. ORDER MODIFICATIONS OR CANCELLATION: You have 12 hours after placing an order to contact our customer service for any modifications or cancellations. Once this window closes, the order is final.
4. RETURN & REPLACEMENT GUIDELINES (FOR DEFECTIVE/INCORRECT ITEMS): If you receive a damaged, poor-quality, or incorrect item, please follow these steps:
Timeframe: You must file a claim within 30 days of purchase.
Proof: Email a clear photograph of the defective item and your order number to: canarypersonalized@gmail.com.
Condition: For a return to be eligible, the item must be unused, unwashed, and in the same condition/packaging as received.
5. SHIPPING FOR RETURNS:
You will be responsible for paying your own shipping costs for returning your item.
Original shipping costs are non-refundable.
6. DELIVERY ISSUES:
If your apparel item has not arrived within 25 days (or 45 days for home decor like pillows), please contact us for a free replacement or a full refund.
Exclusion: This does not apply to errors made by customers (e.g., providing an incorrect shipping address).
