We want you to be satisfied with the products you buy from us. Full-refund for faulty products, no question asked Full-refund if the item is not as described. In case of defective or damaged goods, we will send a replacement to you (No any extra fee) within 30 days since your purchase. We have 24/7/365 ticket and email support. Please contact us at hello@canaryhouze.com if you need any assistance.